Fro Yoh (“we”, “us”) operates the Fro Yoh website and the Fro Yoh iOS app. This policy explains what information we handle and how we use it. We keep it simple because we collect as little as possible.
What we collect
- Rewards account (optional). If you join Fro Yoh Rewards, we store your first name, email address, a securely-hashed password, your 6-digit member code and your points balance. One account works across the app and this website.
- Purchases at the counter. When you show your member QR at the register, our payment provider (Square) links that purchase to your member code so eligible points can be added to your account. We receive the purchase amount and a payment reference from Square — never your card number. This history is also used to work out your rewards tier.
- Order details. When you place an order we store what you ordered (flavours, sizes, toppings, totals) so the store can prepare it.
- On your device only. Optional extras you add in the app — phone number and notification preferences — stay on your device and are never uploaded.
What we don’t do
- No advertising, no ad tracking, and no sale of data to anyone.
- No location tracking.
- No payment card details — payments are processed by Square at the counter; we never see or store your card number.
Cookies & local storage
We don’t use advertising or cross-site tracking cookies, and we don’t run third-party analytics that profile you. The only storage we use is strictly necessary:
- Staying signed in.When you log in, our authentication provider (Supabase) keeps a session token in your browser’s local storage so you don’t have to sign in on every visit. Clearing your browser storage signs you out.
- Your in-progress order.An order you’re building is kept on your own device so it’s still there if you refresh the page.
What other members can see
The Fro Yoh app has an optional rewards leaderboard. Where it’s shown, other members see only your first name and the last two digits of your member code — never your email address, full member code, or any contact details.
Where data is stored
Account and order data is stored securely with our database provider (Supabase) on servers located in Sydney, Australia. Purchase records are held by Square. Some account emails — such as sign-in verification and password-reset messages — are sent for us by our email provider, Resend, whose systems may process your email address overseas (currently in Japan). Everything else lives on your own device and is removed when you delete the app.
How long we keep it
We keep your rewards account while it’s active. When you delete your account, your profile, member code, points and points history are removed immediately. Past order and purchase records — which can include the name and any delivery address on an order — may be kept for a period for tax and record-keeping, disconnected from your account.
Your choices
You can delete your account at any time, directly in the app: Profile → Danger zone → Delete my account. This permanently removes your account, member code and points from our systems. Deleting the app removes all on-device data. You can also ask us to access or correct your information at any time — for anything else, including removing past order records, contact us and we’ll action it.
Children
Fro Yoh Rewards isn’t directed at children under 15, and we don’t knowingly collect their personal information. If you’re under 15, please join with a parent or guardian.
Product imagery
The flavour and product images on this website and in the Fro Yoh app are stylised, AI-assisted illustrations — serving suggestions, not photographs of the exact product you will receive. Every cup is hand-made in store and will vary. Photos of our North Adelaide store are genuine.
Your privacy rights
You can ask us to access or correct the personal information we hold about you. If you have a privacy concern, please contact us first so we can help. You also have the right to complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Questions or requests: contact@froyoh.com
Fro Yoh, 13/81 O’Connell St, North Adelaide SA 5006
We may update this policy from time to time; the latest version will always live at this address. For the rules that apply to orders and the rewards program, see our Terms of Service.
Last updated 16 August 2026.